At Pulchritude By Nana, customer satisfaction is our priority. Our refund and return policy is as follows:

1. Eligibility for Refunds and Exchanges

• Refunds or exchanges are available only for defective, damaged, or incorrect items received.

• Items must be returned in their original condition, unworn, unwashed, and with tags attached.

• Requests must be submitted within 7 days of receiving the order.

2. Process for Refunds and Exchanges

• To request a refund, email our support team at [email address] with your order number and proof of issue.

• Upon approval, returns must be shipped back at the customer’s expense unless the error was on our part.

• Refunds will be processed within 7-14 business days after receiving the returned item.

• Exchanges for different sizes or colors are subject to availability.